Studio Policy

Our Service Guarantee

We make every attempt to ensure that you are satisfied with your experience at Manzer Hair Studio. In the event that you are not completely satisfied, please let us know at the time of your service or within 48 hours after your service has been performed.

 

Refunds

All services are non-refundable but we will be more than happy to schedule a corrective service free of charge.

The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed).  In case of a disagreement, a redo must be validated by management. You have 48 hours to contact the Salon to receive a complimentary service to adjust any dissatisfaction.  Corrective services will not be allowed 5 days past initial service date.

Please keep in mind, using box colour or going from Darker to Lighter tones may result in more than one service to achieve your desired result.

Right to Refuse Service

Manzer Hair Studio reserves the right to refuse service to anyone demonstrating inappropriate behaviour to any member of our staff.

Return Policy

We are happy to return any retail products you purchased within 7 days of original purchase. No cash value is given and an in salon credit will be issued.

 

Cancellation Policy

Manzer Hair Studio’s 24 hours’ notice for cancellations or rescheduling of individual appointments and for group bookings of 3 or more we require 48 hours notice for cancellations. We have a policy of never overbooking or double-booking appointments. The hours are flexible for clients’ convenience, and to ensure that everyone is allotted the time they prefer. Your time is valuable and so is ours.

Please keep in mind that “No-shows” or last minute cancellations leave our stylists with empty appointment times as well, we may have had to turn away other guests that could have enjoyed that time slot! Because of this, guests that do not honour their appointments will be charged the following cancellation fees:

Failure to show (no-show) or cancellation with less than 24 hrs notice for individual appointments or 48hrs notice for bookings of three or more people – $50 per stylist

 

Late

Please be courteous to your Artist and other clients. If you are more than 15 minutes late for your appointment we may have to reschedule your appointment.

Children

Our Children’s Menu is for children under the age of 7. Children over the age of 7 are charged for full price/amount of time for the services.

Manzer Hair Studio is a Family Friendly Studio, However, all children under the age of 13 must be accompanied by an adult at all times. If a Child under the age of 18 is receiving a colour service, a consent form must be signed prior to the service is performed.

 

Methods of payment

Manzer Hair Studio accepts Visa, Master Card, Debit and Cash.

 

Reservations

You may request a reservation by calling the salon OR via our website.

 

Online Scheduling

Your request will be scheduled based on Artist availability. Your request is not approved until you receive confirmation from Manzer Hair Studio.

 

Head Lice

It is against Studio Policy to perform services on clients with head lice. If a client has been diagnosed with head lice while receiving a service in the salon we would not be able to complete the service the same day. We would be able to complete the service within 48 hours once the head lice treatment has been completed.

 

Gift Certificate Policy

  • Copies of gift certificates are not acceptable.
  • Please call Manzer Hair Studio concerning lost gift certificates.
  • All gift certificates are non-refundable.
  • Gift certificates are not redeemable for cash.
  • Gift certificates are valid at Manzer Hair Studio only for all products and services available.

 

Privacy

Information collected from this site is only used if we need to contact you for further information regarding your appointment.

We greatly appreciate your cooperation in providing us with your contact information.